At Brown Brothers Tool Company LLC (“BBTC”), we build tools to go straight to work. That said, if you get a Stonekraken and decide it’s not for you before it’s been used, we’ll take it back.

 

Returns

 

We accept returns within 14 days of delivery, as long as:

 

    •    The tool is unused (has not been put into service at all)

    •    It’s in original condition, with no wear, damage, or modification

    •    All original parts and packaging are included

 

Once the tool has been used—even briefly—it’s considered in service and no longer eligible for return.

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What We Don’t Take Back

 

We can’t accept returns for:

 

    •    Tools that have been used in any capacity

    •    Tools that have been modified or altered

    •    Damage caused by misuse, handling, or storage issues

    •    Hydraulic components (these are covered under a separate manufacturer’s warranty)  

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How to Start a Return

 

Reach out to us with:

 

    •    Proof of purchase

    •    A quick note on why you’re returning it

    •    Photos if we ask for them

 

We’ll review it and send back return instructions. Please don’t ship anything back until you’ve heard from us.

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Shipping

 

    •    Return shipping is on you

    •    Use a trackable, insured method.

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Refunds

 

Once we receive and inspect the tool:

 

    •    If everything checks out, we’ll issue a refund to your original payment method

    •    Refunds are for the purchase price only

    •    Original shipping costs are not refundable

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Damaged or Defective

 

If something shows up damaged or there’s a defect, let us know right away. That falls under our Limited Warranty, not a return .

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Bottom Line

 

If it hasn’t been used, we’ll take care of you.

If it has, it’s built to keep working—and backed by our warranty.