Stonekraken 6" Teeth

At Brown Brothers Tool Company LLC (“BBTC”), we build tools to go straight to work. That said, if you get a Stonekraken and decide it’s not for you before it’s been used, we’ll take it back.

Returns

We accept returns within 14 days of delivery, as long as:

    •    The tool is unused (has not been put into service at all)

    •    It’s in original condition, with no wear, damage, or modification

    •    All original parts and packaging are included

Once the tool has been used—even briefly—it’s considered in service and no longer eligible for return.

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What We Don’t Take Back

We can’t accept returns for:

    •    Tools that have been used in any capacity

    •    Tools that have been modified or altered

    •    Damage caused by misuse, handling, or storage issues

    •    Hydraulic components (these are covered under a separate manufacturer’s warranty)  

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How to Start a Return

Reach out to us with:

    •    Proof of purchase

    •    A quick note on why you’re returning it

    •    Photos if we ask for them

We’ll review it and send back return instructions. Please don’t ship anything back until you’ve heard from us.

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Shipping

    •    Return shipping is on you

    •    Use a trackable, insured method—this is heavy equipment, not a T-shirt

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Refunds

Once we receive and inspect the tool:

    •    If everything checks out, we’ll issue a refund to your original payment method

    •    Refunds are for the purchase price only

    •    Original shipping costs are not refundable

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Damaged or Defective

If something shows up damaged or there’s a defect, let us know right away. That falls under our Limited Warranty, not a return .

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Bottom Line

If it hasn’t been used, we’ll take care of you.

If it has, it’s built to keep working—and backed by our warranty.